Returns & Refunds

You have 30 days from the day your order is delivered. Write to myriework@gmail.com with your order number and we will sort it out.

Damaged, defective, or the wrong item

If a piece turns up damaged, misprinted, or it simply is not what you ordered, we will replace it or refund it in full, and you do not pay return shipping. Send a photo of the item with your order number so we can get the replacement moving straight away. Please tell us within 30 days of delivery.

Wrong size or changed your mind

Every piece is printed to order for you rather than pulled off a shelf, so we cannot restock a returned item. Within 30 days of delivery we will still exchange it for a different size, or refund it, but the return shipping is yours to cover and the item needs to be unworn, unwashed and in its original condition.

Check the size guide on the product before ordering. If you are between sizes or unsure, email us first and we will tell you honestly which way to go.

Order never arrived

If tracking says delivered and it is not with you, or the parcel has clearly gone missing in transit, tell us. We will chase the carrier and, where it is not recoverable, send a replacement.

Cancelling an order

Orders go to the printer quickly. Email us as soon as you can and if it has not gone to print yet we will cancel it and refund you in full.

Digital items

Prompt packs and guides are digital files and are delivered immediately, so they are not refundable once downloaded. If a file is broken, will not open, or is not what the page described, tell us and we will fix it or refund you.

How refunds are paid

Refunds go back to the card you paid with, through Stripe. Once we issue it, your bank usually takes a few working days to show it.